How Artificial Intelligence Can Help Your Operation

The use of Artificial Intelligent (AI) is not new. The groundwork for AI began in the early 1990. However, since AI has become mainstream in the last few years, it is no longer a technology reserved for big companies. As AI reaches deeper into the daily processes, it becomes increasingly important for companies of all sizes to understand and benefit from its potential.

The Power of Artificial Intelligence

A study by National University of trends for 2024 paints a vivid picture of AI’s widespread adoption and impact.

  • 77% of companies are either using or exploring the use of AI.
  • 63% intend to adopt it in the next 3 years.
  • AI can be applied to various aspects of business. The top 3 most notable areas include customer service, cybersecurity/data center management, and marketing design and content production.

So, What Can AI Do for Your Business?

The three top AI applications for businesses are:

  1. Technology and Data Processing
    • Performance: AI can enhance the efficiency and performance of technology components by optimizing power usage, cooling systems, network configuration and workload distribution. AI can also detect and prevent potential failures, errors, and threats in the infrastructure.
    • Data Security: AI can help detect and prevent cyberattacks by learning normal network behavior and identifying anomalies. Managed IT Services can ensure that AI solutions are robust, transparent, and ethical.
    • Data Analysis: AI can provide faster and more accurate data analysis and processing. It can also generate insights and recommendations from large volumes of data that can help businesses make better decisions and strategies.
  1. Streamlining Content Creation
    • Natural language processing (NLP) teaches computers to understand and produce written and spoken language like humans. Companies use it to create personalized marketing and educational content (recommended with the aid of a copywriter).
    • Executives and marketing departments use AI’s ability to take natural-language prompts and generate conversational text to write emails, letters and other content with speed, in a myriad of formats and with different conversational styles.
  1. Boosting the Customer Experience
    • Customer Service Reps are increasing customer satisfaction by providing personalized services and responding in seconds to customer inquiries. They have immediate access to relevant account and history information.
    • Customer service reps are using AI to automate repetitive tasks. It can be applied through user personalization, chatbots and automated self-service technologies to make the customer experience more seamless.

For business processes, data center management and customer service, AI not only offers competitive advantages, but also is becoming a necessity. Businesses that adopt AI can benefit from improved productivity, quality, innovation, and profitability.

AI Applications for Specific Industries

In addition to the top three areas of impact, AI can have significant applications in industries served by many of our clients.

Healthcare – Strengthening Healthcare Diagnostics and Treatment

  1. Secure Data – Support accurate medical diagnoses by providing sensitive patient data from electronic health records, intake notes and sensors.
  2. Administrative Tasks – Manage patient records and automate online patient experiences through digital communications, schedule reminders and test outcomes.
  3. Patient Follow-up – Aid in the development of personalized content, tailored health tips and recommendations for next steps.
  4. Marketing – Speed up the creation of written copy, code, and digital art for marketing and educational materials.

Small Business – Enhance Marketing Efforts and Manage Inventory

  1. Inventory – Automate inventory management to track shipments, monitor inventory levels and identify potential bottlenecks in supply chains.
  2. Marketing – Create written copy, code, and digital art for marketing materials and development of personalized content and recommendations.
  3. Customer Satisfaction – Target communications and promotions based on purchase history.
  4. Customer Service – Automate repetitive tasks and assist with customer support, follow-up and feedback management.
  5. Level the Playing Field – Position the company competitively with larger businesses.

Governments – Security and Future Development

  1. Endpoint Protection – AI can assist in securing endpoints or entry points of end-user devices such as desktop apps, laptops and mobile devices where exploitation may occur. AI also provides greater security management for networks.
  2. Transitioning to Digital Platforms – AI allows more rapid advancement through digitalization, testing and adoption to a digital platform.
  3. Planning – AI can cut through the layers of bureaucracy and expedite the review and approval cycle of the planning department.
  4. Productivity – AI can automate and manage repetitive tasks, giving employees more time to handle higher-priority initiatives.

Problems with the use of Artificial Intelligence

According to the Bipartisan Policy Center Blog, “The biggest barriers to AI use among small businesses include the cost of AI tools (55%), uncertainty over possible government regulation (50%), data privacy (49%), not knowing what tools to use (48%), and employees’ lack of digital skills (46%). [1]”

On October 30, 2023, President Biden signed an Executive Order on artificial intelligence. The order reduced the barriers to adopting AI and established new safety and security standards.

For small business owners, the order provides technical assistance and resources for adoption of AI technologies, but no financial assistance.

Managed IT Helps You Transition

Artificial intelligence is quickly changing business as we know it. AI has the potential to transform how businesses operate. It also presents opportunities for malicious attacks that present difficult, dangerous, and costly consequences.

R&D Computers can help you stay ahead of the curve by providing technology support and Managed IT services all in one place. We will protect your current and planned AI implementations by monitoring your network, maintaining security measures and software, and providing training to support the growing demands on your IT staff.

R&D Computers’ Managed IT Services can help you handle your transition to AI operations by:

  • Assisting in determining the best applications for your business and handling the deployment of AI solutions in business processing and data centers.
  • Helping your business scale up your AI capabilities and keep up with the latest innovations.
  • Providing additional certified professionals to expand your staff.
  • Providing an affordable path to AI implementation, network security and ongoing IT consulting through a predictable and inclusive monthly contract.

What Can R&D Computers Do for Your Company?

Let’s talk. Our processes and systems are built to serve a wide variety of industries navigate the fast-paced world of technology with ease. If you’re interested in learning how your company can utilize the power of AI, consider letting R&D Computers provide you with a free needs assessment. Call (800) 350-3071 over visit www.randdcomp.com/contact for details.

Sources:

  1. https://bipartisanpolicy.org/blog/poll-shows-small-businesses-are-interested-in-and-benefit-from-ai/
  2. https://www.orionpolicy.org/orionforum/256/empowering-small-businesses-the-impact-of-ai-on-leveling-the-playing-field
  3. https://www.dlapiper.com/en/insights/publications/2024/01/how-ai-can-be-used-in-local-government-in-2024
  4. https://explodingtopics.com/blog/technology-trends
  5. https://www.nu.edu/blog/ai-statistics-trends/