Fixing Printer Stink and Free Up Your IT Staff with Managed Print Services

Let R&D Computers Worry About Your Printers

According to the whitepaper,‘Take the Pain Out of Printing’ by CDW, 40% of all printer-related issues account for half of help desk calls. This problem means that your IT department is busy dealing with toner and printer service calls rather than handling strategic IT projects.

Benefits of Managed Print Services

  1. Cost Savings – Avoid premature equipment replacements and prevent staff interruptions.
  2. Better Equipment Performance – Benefit from the expertise of highly qualified technicians.
  3. Improved Efficiency and Flexibility– Printers never down with managed ink/toner delivery and onsite repair services.

Why Do You Need Managed Print Services?

Let’s look at what makes printer and ink maintenance ‘stink’, and ways managed print services can help you solve these problems.

  1. Hardware & Software Problems – Outdated software, broken or obsolete hardware, unsecured networking, insufficient quality, or performance are often overlooked problems ready to bring your daily operations to a halt.
    • Solution: Professional Installation. One way to prevent future printer problems is to hire an experienced company to manage the installation of your new equipment. When R&D performs the setup and installation as a part of our managed print services, we guarantee that your devices are perfectly installed and 100% ready to use.
    • Solution: Preventive Maintenance: Managed Print Service provides a list of predefined procedures and tasks needed to keep printers in good condition and running smoothly.
    • Benefits: Performing regular maintenance tasks keeps printers running smoothly and anticipates future issues, such as software updates. Equipment not properly maintained often requires premature replacements. The cost of purchasing new hardware far exceeds the monthly investment of managed print services’ preventive maintenance.
  1. Printer Down – Automatic Printer Repairs. Regardless of the reason, when business printers go down, it can significantly impact workflow and productivity. Printing delays occur. Urgent tasks may be postponed. And employees waste time troubleshooting or waiting for the printer to be fixed. Your business experiences reduced efficiency, which affects overall work output.
    • Solution: Guaranteed Perfect Printer Repair and Installation. Remove replacing printers from your IT Team’s management list. Managed print services provide onsite and next- day service. R&D Computers’ managed print services contract includes delivery, installation, and integration of equipment. No wait time on ordering and installation.
    • Benefit: Fast response with warehoused hardware and onsite and depot repair extends your hardware lifespan and guarantees uptime
    • Benefit: All hardware assets are tagged to ensure smooth adoption and simplified support.
  1. Run Out of Ink – Statistics suggest that many organizations spend 1-3% of their total annual revenue on toner and ink. And most of the time, no one knows manages the cost or use of printer supplies.
    • Solution: Save money. R&D Computers offers brand replacement or to save money, will suggest fully compatible replacement ink and toner that are remanufactured for all brands.
    • Solution: We automatically coordinate the delivery of replacement cartridges, so the printer does not stop in the middle of an important job.
    • Benefit: Printer and toner supplies are delivered and installed before our clients even notice they are needed.

Simplify Your IT Requirements

Simple Program, Simple Process. Customized ink/toner delivery and printer replacement/repair services provide a range of options that address current and future technology issues. Managed printer repair services aim to save you money while keeping your technology running smoothly by preventing glitches and hiccups in your daily operations. And best of all, Customizable monthly billing strategies cover all consumables, monitoring, repair, and software costs!

R&D Computers employs certified technicians with vast experience in working with hardware, software, operating systems, and security enhancements.

Schedule a FREE Consultation

R&D Computers’ Managed Print Services lower your equipment and repair costs and decreases the incidence of hardware failure. Customize your services to meet your needs and budget.

We work locally, respond quickly, understand your technological needs, and ensure operational and regulatory needs for your industry are met. Call us today at 770-416-0131 or visit randdcomp.com/contact for a free discovery call. Let’s discuss how we can help your business gain control of the hidden costs of hardware repair.

How Artificial Intelligence Can Help Your Operation

The use of Artificial Intelligent (AI) is not new. The groundwork for AI began in the early 1990. However, since AI has become mainstream in the last few years, it is no longer a technology reserved for big companies. As AI reaches deeper into the daily processes, it becomes increasingly important for companies of all sizes to understand and benefit from its potential.

The Power of Artificial Intelligence

A study by National University of trends for 2024 paints a vivid picture of AI’s widespread adoption and impact.

  • 77% of companies are either using or exploring the use of AI.
  • 63% intend to adopt it in the next 3 years.
  • AI can be applied to various aspects of business. The top 3 most notable areas include customer service, cybersecurity/data center management, and marketing design and content production.

So, What Can AI Do for Your Business?

The three top AI applications for businesses are:

  1. Technology and Data Processing
    • Performance: AI can enhance the efficiency and performance of technology components by optimizing power usage, cooling systems, network configuration and workload distribution. AI can also detect and prevent potential failures, errors, and threats in the infrastructure.
    • Data Security: AI can help detect and prevent cyberattacks by learning normal network behavior and identifying anomalies. Managed IT Services can ensure that AI solutions are robust, transparent, and ethical.
    • Data Analysis: AI can provide faster and more accurate data analysis and processing. It can also generate insights and recommendations from large volumes of data that can help businesses make better decisions and strategies.
  1. Streamlining Content Creation
    • Natural language processing (NLP) teaches computers to understand and produce written and spoken language like humans. Companies use it to create personalized marketing and educational content (recommended with the aid of a copywriter).
    • Executives and marketing departments use AI’s ability to take natural-language prompts and generate conversational text to write emails, letters and other content with speed, in a myriad of formats and with different conversational styles.
  1. Boosting the Customer Experience
    • Customer Service Reps are increasing customer satisfaction by providing personalized services and responding in seconds to customer inquiries. They have immediate access to relevant account and history information.
    • Customer service reps are using AI to automate repetitive tasks. It can be applied through user personalization, chatbots and automated self-service technologies to make the customer experience more seamless.

For business processes, data center management and customer service, AI not only offers competitive advantages, but also is becoming a necessity. Businesses that adopt AI can benefit from improved productivity, quality, innovation, and profitability.

AI Applications for Specific Industries

In addition to the top three areas of impact, AI can have significant applications in industries served by many of our clients.

Healthcare – Strengthening Healthcare Diagnostics and Treatment

  1. Secure Data – Support accurate medical diagnoses by providing sensitive patient data from electronic health records, intake notes and sensors.
  2. Administrative Tasks – Manage patient records and automate online patient experiences through digital communications, schedule reminders and test outcomes.
  3. Patient Follow-up – Aid in the development of personalized content, tailored health tips and recommendations for next steps.
  4. Marketing – Speed up the creation of written copy, code, and digital art for marketing and educational materials.

Small Business – Enhance Marketing Efforts and Manage Inventory

  1. Inventory – Automate inventory management to track shipments, monitor inventory levels and identify potential bottlenecks in supply chains.
  2. Marketing – Create written copy, code, and digital art for marketing materials and development of personalized content and recommendations.
  3. Customer Satisfaction – Target communications and promotions based on purchase history.
  4. Customer Service – Automate repetitive tasks and assist with customer support, follow-up and feedback management.
  5. Level the Playing Field – Position the company competitively with larger businesses.

Governments – Security and Future Development

  1. Endpoint Protection – AI can assist in securing endpoints or entry points of end-user devices such as desktop apps, laptops and mobile devices where exploitation may occur. AI also provides greater security management for networks.
  2. Transitioning to Digital Platforms – AI allows more rapid advancement through digitalization, testing and adoption to a digital platform.
  3. Planning – AI can cut through the layers of bureaucracy and expedite the review and approval cycle of the planning department.
  4. Productivity – AI can automate and manage repetitive tasks, giving employees more time to handle higher-priority initiatives.

Problems with the use of Artificial Intelligence

According to the Bipartisan Policy Center Blog, “The biggest barriers to AI use among small businesses include the cost of AI tools (55%), uncertainty over possible government regulation (50%), data privacy (49%), not knowing what tools to use (48%), and employees’ lack of digital skills (46%). [1]”

On October 30, 2023, President Biden signed an Executive Order on artificial intelligence. The order reduced the barriers to adopting AI and established new safety and security standards.

For small business owners, the order provides technical assistance and resources for adoption of AI technologies, but no financial assistance.

Managed IT Helps You Transition

Artificial intelligence is quickly changing business as we know it. AI has the potential to transform how businesses operate. It also presents opportunities for malicious attacks that present difficult, dangerous, and costly consequences.

R&D Computers can help you stay ahead of the curve by providing technology support and Managed IT services all in one place. We will protect your current and planned AI implementations by monitoring your network, maintaining security measures and software, and providing training to support the growing demands on your IT staff.

R&D Computers’ Managed IT Services can help you handle your transition to AI operations by:

  • Assisting in determining the best applications for your business and handling the deployment of AI solutions in business processing and data centers.
  • Helping your business scale up your AI capabilities and keep up with the latest innovations.
  • Providing additional certified professionals to expand your staff.
  • Providing an affordable path to AI implementation, network security and ongoing IT consulting through a predictable and inclusive monthly contract.

What Can R&D Computers Do for Your Company?

Let’s talk. Our processes and systems are built to serve a wide variety of industries navigate the fast-paced world of technology with ease. If you’re interested in learning how your company can utilize the power of AI, consider letting R&D Computers provide you with a free needs assessment. Call (800) 350-3071 over visit www.randdcomp.com/contact for details.

Sources:

  1. https://bipartisanpolicy.org/blog/poll-shows-small-businesses-are-interested-in-and-benefit-from-ai/
  2. https://www.orionpolicy.org/orionforum/256/empowering-small-businesses-the-impact-of-ai-on-leveling-the-playing-field
  3. https://www.dlapiper.com/en/insights/publications/2024/01/how-ai-can-be-used-in-local-government-in-2024
  4. https://explodingtopics.com/blog/technology-trends
  5. https://www.nu.edu/blog/ai-statistics-trends/

 

Wading Into the Benefits of Co-Managed IT Services

Companies often experience gaps in IT coverage as new hardware requirements, security concerns, or staff changes introduce new demands to the organization.  Co-Managed IT services are designed to complement in-house IT departments by easing the financial and technical challenges, allowing companies to focus on core operations and trust their technology is flexible and responsive.

Co-Managed IT is a service model that allows companies to customize their IT through a blend of internal staff resources and the expertise of an outside managed service provider.  This roll-your-own approach offers companies an easy avenue to shore up their internal staff with additional services that eliminate their IT pain points and protect their data from scary vulnerabilities.

Benefits of a Co-Managed partnership

  1. Cost Savings
    This blended approach allows companies with limited budget resources to choose and pay for managed services they really need the most.
  2. Growth Path
    If your company is outgrowing business demands on your IT staff, a co-managed IT relationship can provide a growth path while you evaluate your needs and devise a plan for expanding internal IT capabilities.
  3. Cover IT Gaps
    A Co-Managed partnership covers the most troublesome pain points with fewer contractual obligations and provides a path to add or modify services as needed based on changing conditions.

Consider a Strategic Blend
Internal and External Support Help Define Outcomes

  1. PC and Network Monitoring
    Managed IT can provide access to robust enterprise tools and talented resources to free up the workload on your internal staff.
  2. Hardware and Software Updates
    Tracking patches and installing new releases add a big workload for many smaller and mid-sized companies. Offloading these critical tasks to managed IT professionals provides immediate relief to in-house departments.
  3. Network Setup
    If you are considering moving to a network environment, managed IT is the preferred way to enter and maintain a more complex operating environment.
  4. Print Management and Training
    Printer issues and employee support issues notoriously eat up huge chunks of IT staff resources. Managed IT can provide 24/7 management, including automated updates and printer supplies management.
  5. Basic Security Support
    Keeping up with the latest security issues and installing patches for various hardware and software products is a heavy load for any IT staff. Managed IT has many high-end tools that monitor your business flow and provide early warnings for intrusion problems.

Bottom Line

According to a recent forecast on the growth of managed IT services through 2030 [1], “Managed services deliver effective functionalities at minimal costs without compromising on quality. In addition, managed services also support and ensure the reliability and consistency of services offered for various business processes.”

For small and medium-sized businesses, deciding between managed IT and co-managed services is a matter of determining the services a company truly needs and can afford to add. The beauty of Co-Managed IT is its flexibility. Working with a managed IT firm with co-managed options ensures that problem areas get professional attention from the experts in ways that make good business sense and solve the problems at hand. The managed service provider’s role is to support the internal staff and make it more efficient. Most small and medium sized businesses will benefit from this al la carte IT services approach. As company needs or resources change, your co-managed strategy can adapt with appropriate modifications to services.

Surprising Ways Managed Print Services Saves Money for Small Businesses

Looking for ways to save money and increase employee productivity? Managed Print Services (MPS) can be a game changer for your business.

Local Printer Support. MPS provides printer troubleshooting and help desk support that otherwise robs your employee and IT resources from more important initiatives.  Working with a local provider ensures a technician can be available on short notice.

Reduce Printer Waste. MPS monitors and controls the misuse of your printing hardware and supplies to prevent wasted resources and theft.  System monitoring also ensure that your printers will always have toner, and regularly serviced parts will be addressed before they cause downtime.

Secure Printer Hardware. MPS provides ongoing printer fleet software monitoring, automates and manages printer hardware updates, and monitors network activity to reduce vulnerabilities to prevent costly data breaches.

MPS Magic
And no, your business is not too small to benefit!

There are so many hidden costs and time-consuming tasks that lurk below budget expectations. They eat away at your profit. In fact, estimates predict that 50% of the costs of printing are indirect costs.

Reputable companies that offer managed print services go beyond traditional printing support by offering a comprehensive solution. Benefits are efficient print management, cost control, and workflow optimization.

Take Control of Hidden Printing Expenses

  1. Lower Unexpected Expenses. With MPS, small businesses pay a consistent monthly fee, allowing better financial planning and eliminating unexpected expenses for toner, maintenance and hardware/software updates.
  2. Reduce Wasted Employee Resources. MPS vendors handle print-related tasks, freeing staff and IT from customer support, installation, and troubleshooting. Additionally, an MPS provider can preassemble all printer equipment prior to delivery to ensure plug and play equipment installations.
  3. Enhanced Security. MPS ensures business owners that their printing environments are secure by monitoring, authentication protocols and encryption processes that protect sensitive data and help prevent costly data breaches. They can also handle employee training on saving ink and paper. More importantly, they can teach security processes and procedures that protect client information.
  4. Planful Purchasing. MPS prevents unnecessary purchases and allows efficient utilization of existing devices with periodic assessments of actual printing needs.
  5. MPS vendors ensure both hardware and software components are current and compatible with IT technology.
  6. Predictable Toner Installation: MSPs have software in place that alerts them to low toner levels for each printer. Vendors usually warehouse on-demand toner to ensure that no printer is down due to insufficient toner. They will ship, or even come onsite to replenish toner supplies on a regular basis.

Bottom Line

By leveraging the services of an MPS vendor, small businesses benefit from cost savings, improved security, and streamlined printing processes. If you’re a small or medium-sized business owner, consider exploring managed print services to enhance your overall efficiency and eliminate unnecessary spending by up to 30%.

Schedule a FREE Consultation

R&D Computers Managed Print Services lowers your print costs, not your quality. With our managed services, we offer no-charge parts and labor warranty. And if your hardware fails, we provide free replacement.

Call us today at 770-416-0131 or visit randdcomp.com/contact for a free discovery call. Let’s discuss how we can help your business gain control of the hidden costs of printing.

6 Reasons Why Asset Tagging Is Important

Reduce Costs, Risks and Waste

Keep your printers, as well as other hardware and software assets, in good operational condition with an Asset Tagging management plan. The purpose of asset tags is to automatically deliver hardware, supplies, track locations, manage repairs and anticipate replacements as your devices age.

Benefits of Asset Tagging

  1. Quickly retrieve identification information.
  2. Provide real time location information to secure your assets from misuse or theft.
  3. Track hardware as it moves among employees, departments, and locations.
  4. Automatically schedule delivery of supplies like toner and ink cartridges.
  5. Manage updates to reduce record keeping errors.
  6. Streamline software updates and maintenance to prevent unexpected breakdowns.

What is Asset Tagging?

Asset Tags are unique identifiers for your physical and digital assets. They should include product name and serial number, and other information that needs to be tracked. Tags need to be placed on sign off forms, outside of the product box for delivery, directly on the product, and logged into a tracking application.

Some companies try to maintain their own tracking system, but the best way to manage devices from purchase through tracking, ordering supplies, repair, maintenance, and replacement is with a reputable Managed Print Company (MPS).

How to Choose an MPS Partner to Manage Asset Tagging

Look for an MPS company that is willing to customize their services to meet your needs. Services should include:

  1. Providing competitive pricing on new equipment
  2. Warehousing replacement equipment and products
  3. Providing overnight and next day on site or depot service
  4. Employing skilled and certified technicians
  5. Including tracking support with up to the minute information for supply delivery, performance, and maintenance.
  6. Agreeing to a monthly all-inclusive invoice with no hidden costs

Bottom Line

Asset tagging is a valuable practice for companies of all sizes. The practice reduces costs, risks and waste and ensures just-in-time support during all phases of a product’s lifecycle. One monthly invoice covers all aspects of the company’s services, including implementing and managing Asset tagging and reporting. An MPS company will provide reports and insights to supply usage, product and software updates and forecast of obsolete product replacement.

With R&D Computers Managed Print Services, you lower your print costs, not your quality. With our managed services, we offer no-charge parts and labor warranty. And if your hardware fails, we provide free replacement.

Call us today at 770-416-0131 or visit www.randdcom.com for a free discovery call. Let’s discuss how we can help your business with asset tagging as a part of our managed print services.

7 Reasons to Purchase Toner as Part of a Managed Print Service

Bundling Toner with Managed Print Services Saves Time and Reduces Downtime

Every business regardless of size has problems with printers. Generally, little thought goes into the upkeep of these devices until the toner runs out, or the printer stops working.

According to the whitepaper, ‘Take the Pain Out of Printing’ by CDW, 40% of all printer-related issues account for half of help desk calls. This problem means that your IT department is busy dealing with toner and printer service calls rather than handling strategic IT projects. Statistics suggest that many organizations spend 1-3% of their total annual revenue on toner and ink.

Benefits of Toner and Printer Management with Managed Print Services (MPS)

  1. Never Run Out of Toner
    Printer and toner supplies are delivered and even installed before you notice they are needed.
  2. Automatic Printer Repairs
    Fast response with warehoused hardware and onsite and depot repair extends your hardware lifespan and guarantees uptime.
  3. Intelligent Predictive Analysis
    Monthly data collection and reporting help predict your hardware and service needs and prepare for replacement and growth.
  4. Streamlined Device Management
    Continuous assessment for potential hardware and software issues allows you to control costs.
  5. Asset Tracking Program
    Asset Tag labeling allows tracking and lifespan management for hardware and software assets.
  6. Ongoing Printer Security
    Network and hardware monitoring protect your organization from the increasing frequency of cyberattacks.
  7. Controlled Monthly Costs
    Customizable monthly billing strategies cover all consumables, monitoring, repair, and software costs.

Timely Printer Toner/Cartridge Management
Simple Program, Simple Process

Remove ordering toner and repairing or replacing printers from your IT Team’s management list. Managed Print Services’ predictive analysis automatically allows you to receive toner, supplies and technical support when needed.

Getting fast and reliable toner shouldn’t be a headache. Local technicians and service associates are trained in efficiently getting you the premium or remanufactured toner your team needs. Onsite and overnight delivery and repairs speed up return to service.

Guaranteed Perfect Printer Repair and Installation
Get the equipment maintenance and replacement covered

One way to prevent future printer problems is to have an experienced company handle the installation of your new equipment. Managed Print Services guarantees that your devices are perfectly installed and 100% ready for use.

An MPS contract includes delivery, installation and integration of equipment, going way beyond simple cartridge management to include Asset Tag Labeling. All hardware and digital assets are tagged with a unique barcode identifier to ensure smooth adoption and simplified support. Asset labeling allows effective tracking overtime of fixed assets, such as printers, document scanners and industry specific devices.

Asset Tagging keeps track of assets with a defined inventory control process that provides instant details about an asset, including repair information. Asset Tagging provides a more accurate inventory count and location data to prevent losses for assets that are frequently moved or assigned to different departments or users.

Before You Buy

  • Ask if the program covers all printers, or just the ones you purchase from that company.
  • Look for an all-inclusive contract customized to your needs with no hidden fees.
  • Make sure your service includes Asset Tag Labeling and tracking
  • Does the potential vendor offer employee training?
  • Inquire whether your potential vendor participates in a recycling program. Used cartridges can be professionally cleaned, repaired, refilled, and resold.

Bottom Line
Buy the toner, get the equipment maintenance covered.

Make printer issues disappear. Keep your business running smoothly with optimized printer performance. By contracting with a qualified managed print service company for printer toner and cartridges, you can eliminate troublesome printer failures and delays.

  • Save Time – Reduced downtime and work environment disruptions.
  • Save Money – All support, maintenance and repairs, parts and labor included in one monthly invoice.
  • Protect your Business – Security to prevent hackers from using printer devices to access your IT network.
  • 100% Guarantee – Superior and dependable service that you can trust.

Look for a company with a commitment to personalized service. An MPS will partner on additional services, like consultation on solutions that fit your office environment. Ask for an initial complimentary assessment to evaluate the equipment you have and translate that information into equipment repairs, upgrades and new purchases, if deemed beneficial to your office processes.

About R&D Computers

Managed Print Services is a better, cheaper option. R&D Computers can save you money by providing insight and control over your printer costs, and by anticipating upcoming hardware and software upgrades.

When it comes to printer and device management, our R&D Computers’ expert and certified technicians will help with any issue you have from a paper jam to a broken machine. We offer peace of mind and a higher level of service. We will get you up and running again as quickly as possible. Call us at 770-416-0103 or visit www.randdcomp.com for a totally complimentary assessment of your business environment. As always, we customize our services to meet your business needs.

What is White Glove IT Service?

Eliminate the Hassle
with our White Glove IT Service

R&D Computers White Glove IT Service simplifies new equipment installation by eliminating the distractions and impact of new acquisitions on your IT and support staff. When your company purchases devices from us, we guarantee that they are perfectly installed and 100% ready to use. With more than 29 years in the business R & D Computers has been helping business just like yours with all their I.T. Managed Services.

Benefits of White Glove IT Service

  1. Simple – We take care of everything for you. We not only deliver, install and configure your devices, we also train your employees to ensure a smooth transition. Let us do the heavy lifting.
  2. Predictable –Our years of experience and advanced training ensure that your new equipment is fully functional and optimized. We have the expertise to do it right!
  3. Worry Free – Our White Glove Services offers a higher standard of excellence. We provide new product implementation services that you can trust.

Our White Glove Services Go Beyond Expectations!

  • Delivery, Installation and Integration – From unboxing to seamless device installation and cleanup, we provide a high level of detail. White Glove Services ensure rapid and knowledgeable installation of software, drivers, network requirements and deployment of all components.
  • Employee Training – We provide instruction on key features and functions to ensure rapid integration.
  • Asset Tag Labeling – An asset tag is a unique barcode identifier allocated to hardware and digital assets.  It details the owner, asset model, and identification number to simplify setup and allow tracking of the assets over time.  All R&D Computers White Glove deliveries include asset tag labels on both the packaging and affixed to the hardware.
  • Customized to your Needs – We are committed to your satisfaction. We are a Dell certified warranty company, and also work with other vendors to manage all warranty issues and repairs. We even provide free delivery.

Why Choose R&D Computers?

We ensure peace of mind and a higher level of service. Our stress-free White Glove Services guarantee that your new hardware investments are properly set up and fully integrated into your IT environment. Your IT staff can relax and focus on your core business.  To ask about our “White Glove Services” or other ways R & D Computers can help your business with I.T. managed services, contact us today.

How Managed Hardware Repair Services Saves Your Money

Customized computer and printer repair services provide a range of options that address current and future technology issues. Hardware repair services aim to save you money by preventing glitches and hiccups in your daily operations.

Benefits of Managed Hardware Repair Service

  1. Cost Savings – Avoid premature equipment replacements and prevent staff interruptions.
  2. Better Performance – Benefit from the expertise of highly qualified technicians.
  3. Improved Efficiency and Flexibility– Choose from convenient and scalability repair options.

Look for a vendor that employs certified technicians with vast experience in working with hardware, software, operating systems, and security enhancements.

Hardware Repair Service Options

Preventive Maintenance:

  • Hardware Maintenance Plans provide a list of predefined procedures and tasks needed to keep computers and printers in good condition and running smoothly.
  • Benefits: Performing regular tasks such as deleting temporary files, defragging your hard drive, and running virus scans keep computers running smoothly. Equipment not properly maintained often requires premature replacements. The cost of purchasing new hardware far exceeds the investment in routine preventive maintenance.

New Printer Installation:

  • Technicians streamline the printer purchase/installation process by ordering and replacing broken or damaged printers. Services include testing the printers, pre-installing and setting up the software, and connecting printers to networks, computers, and other devices.
  • Benefits: Professional installation ensures better performance. Customized services could include training employees on how to operate printers and other process and security considerations.

On-Site Repair:

  • Technical experts provide face-to-face assistance to diagnose and resolve printer and computer issues at your location. They have the right equipment and knowledge to address a variety of hardware, software, and networking problems for most major brands.
  • Benefits: On-site Repair eliminates the hassle and inconvenience of packing up equipment and transporting it to a repair shop. In general, it means technicians ensure that problems are fixed quickly and effectively with less or no downtime.

Deport Repair:

  • If space is an issue, or an on-site repair process is too disruptive or complex, depot repair is an excellent choice for performing more time-consuming tasks, such as pre-installation and set-up of software on new equipment, screen and hardware repair and replacement and data recovery.
  • Benefits: Depot Repair offers the convenience of a centralized location for repairs. Technology professionals can improve productivity and help with budgeting and planning.

White Glove Service:

  • White-Glove, All-Inclusive Repair Services are available through a Managed Service Provider (MSP) contract. White Glove Services are all-inclusive, and best for mission critical operations, including situations that require advanced security considerations.
  • Benefits: Maintenance plans ensure all devices and components stay online and receive high priority response. Warehoused parts provide fast repair services. Managed IT services are the best option for prioritizing user needs and availability for support during evenings, evenings, weekends and beyond.

Bottom Line

Many companies have a staff with limited knowledge of the latest advances in technology required to integrate with networks and to provide printer and computer fleet security. And managed services by qualified technicians provide trouble-free installation and support.

Managed Hardware Services ensure each company has access to needed technical support from technology experts that have the proper certifications and years of experience. Companies pay only for what they need at a fixed monthly cost. And when their needs change, they already have a partner in place to easily add or adjust functionality.

Schedule a FREE Consultation

R&D Computers Managed Hardware Repair Service lowers your equipment and repair costs and decreases the incidence of hardware failure. Choose from a variety of repair services to repair and maintain your computers and printers.

We work locally, respond quickly, understand your technological needs, and ensure operational and regulatory needs for your industry are met. Call us today at 770-416-0131 or visit randdcomp.com/contact for a free discovery call. Let’s discuss how we can help your business gain control of the hidden costs of hardware repair.

The Importance of Trust in Business Relationships

Trust is the foundation of any successful business relationship. It is especially crucial for retaining clients. In fact, client trust is essential for every business’s long-term success.

Benefits of Cultivating Client Trust

  1. Increased Revenue – It’s easier to upsell or cross-sell a customer than find a new one.
  2. Stronger Customer Relationships – Meaningful relationships are replacing brand loyalty.
  3. Positive Reviews – Referrals give access to a more receptive prospect base.

Trust is non-negotiable. Without trust, businesses suffer from missed opportunities. According to a recent article, “Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.”

Trust – A Good Customer Retention Strategy

Trust can increase customer loyalty, satisfaction, and referrals. Retaining customers can be up to five times cheaper than acquiring new ones. Loyal customers are more likely to make repeat purchases and spend more money over time.

Trust can also reduce conflicts, complaints, and misunderstandings. However, trust is not something that can be easily gained or maintained. It requires consistent effort and feedback from both sides.

Key Elements of Client Trust²

  1. Positive Relationships
    Trust is partly based on creating positive relationships. This means listening and showing empathy for others, especially in difficult situations. It also means being reliable, staying in touch with their issues and giving honest feedback in a helpful way¹.Positive relationships can foster trust by creating a sense of mutual respect.
  1. Good Judgement/Expertise
    Another factor in whether people trust a partner is the extent to which they are well-informed and knowledgeable. They must understand the technical aspects of the work as well as have a depth of experience. This means being able to anticipate and respond quickly to problems². Good judgement and expertise can foster trust by demonstrating competence, credibility, and reliability.
  1. Consistency
    The final element of trust is the extent to which partners do what they say they will do. People rate a partner high in trust if they keep promises, follow through on commitments, are willing to go beyond what needs to be done². Consistency fosters trust by showing integrity and dependability.

Bottom Line – The R&D Difference

Trust is the social glue that holds business relationships together. Companies and clients who trust each other spend less time and energy protecting themselves from being exploited, and both sides achieve better economic outcomes in negotiations3.

R&D Computers is totally focused on developing a partnership with our clients. We believe that partnering is essential. We work hard to find solutions that are tailored to each situation. We listen, evaluate, and offer the best options for each organization. Our clients know that they can count on us to deliver what we promise, on time and within budget.

Located in Norcross, Georgia our Atlanta Managed IT experts understand the challenges you face when it comes to IT solutions. Our goal: the best possible service at the most affordable price.

Call us today at 770-416-0131 or visit randdcom.com/contact/ for a free discovery call. Let’s discuss how we can help your business with asset tagging as a part of our managed print services.

Sources

  • The 3 Elements of Trust – Harvard Business Review. https://hbr.org/2019/02/the-3-elements-of-trust.
  • Why Trust is Important in Business – SmallBusinessify.com. https://smallbusinessify.com/why-trust-is-important-in-business/.
  • Trust in Business Partnerships: Everything You Need to Know – UpCounsel. https://www.upcounsel.com/trust-in-business-partnerships.

Are Your Employees your Biggest Security Risk?

  • 52% of businesses admit that employees are their biggest weakness in IT security.
  • The average data breach costs $4.45 million for larger businesses and $2.98 million for small businesses per incident.

Employees can be either the weakest link or the strongest defense in the cybersecurity chain. Statistics show that employee carelessness, lack of knowledge of security measures and intentional sharing of private information are major factors contributing to the increasing frequency and severity of cyberattacks.

Training is the Critical Key to Prevention

Training measures can help businesses prevent cyberattacks.

  • Employees need to be aware of common hacking techniques, such as phishing, malware, social engineering, and password cracking, and how to avoid falling victim to them.
  • They also should be taught to follow best practices of cybersecurity, such as using strong passwords, updating software, encrypting data, and reporting suspicious activities.

By addressing these training needs, employees can help protect their organizations from hackers and cybercriminals.

Bottom Line

In addition to the financial hit that businesses take, cyberattacks also cause irrevocable consequences for all businesses, including unexpected downtime, loss of productivity, lower morale, and legal and civil liabilities. But small businesses are particularly vulnerable to financial damage, sometimes resulting in the closure of their business.

R&D Computers enhances workplace security with cyber security offboarding and employee training on common hacking techniques and how to avoid falling victim to them. Call us today at (770) 416-0103 and let us tell you how we can work together to come up with a training solution that works for you.