Advantages of Managed Break-Fix Services

Traditional “break and fix” service refers to an IT support model where services are only engaged when a problem arises, such as equipment failure or software malfunction. This approach contrasts with Managed break/fix services which combine the reactive nature of traditional break/fix with the proactive elements of managed services.  While reactive “break and fix” can be a viable option for businesses with minimal or infrequent IT needs, modern businesses with complex and critical systems find managed services to be a beneficial long-term solution.

Managed Break/Fix Services

Managed break/fix services combine the reactive nature of traditional break/fix with the initiative-taking elements of managed services. Managed break/fix offers a more comprehensive approach, providing monitoring and preventative measures while still allowing for on-demand repairs.

Benefits of Managed Break/Fix

• Strategic Approach: IT management strategy is aligned with your unique business goals and requirements.
• Proactive and preventive: Combines elements of traditional break/fix services while focuses on identifying and resolving potential problems before they lead to downtime or disruptions. Hardware components are monitored, managed, and maintained to prevent issues. Regular system updates, cybersecurity protection, data backups and recovery planning, and 24/7 helpdesk support can be.
• Monitoring and maintenance: Involves continuous monitoring of systems, regular maintenance and implementing best practices to keep IT infrastructure running smoothly. Includes on-demand support for resolving issues as they arise.
• Comprehensive Services: Provides an active approach that offers services to ensure minimal downtime and up to 24/7 support.
• Fixed Monthly Fee: Typically involves a flat monthly fee for a defined set of services, regardless of how often support is needed.
• Best for: Businesses heavily reliant on technology hardware and software, and those seeking to optimize IT for growth. Businesses that want some level of proactive support but do not require a fully managed IT environment.

Choosing the Right Partner

Choosing an unreliable managed service provider can lead to operational disruptions and costly downtime. To make the best decisions when choosing an IT managed partner, consider these requirements.

1. Experience and technical expertise: Look for a proven track record. Ask for client references and choose providers with knowledge of a full range of services.
2. Transparent pricing models: Service pricing can be complex with hidden fees or unexpected costs. The best option is to hire a provider with a flat-rate fee. Make sure you partner with a company that communicates effectively and maintains transparency in all their interactions.
3. Quick Response & Resolution: Check the details of their day-to-day management processes and how quickly they can address critical issues. Prompt, effective support is critical for minimizing downtime and ensuring smooth operations.

Bottom Line

R&D Computers’ Managed break/fix services ensure potential issues are addressed before they escalate, reducing downtime significantly. According to efficiency reports, this type of efficiency translates into cutting hardware maintenance and replacement costs by 25% while also significantly increasing operational performance.

Call us today at 770-416-0131 or visit randdcomp.com/contact for a free discovery call. Let’s discuss how we can help your business gain control of your technology costs.