Ace Hardware kiosk system

How a Small Business Eliminated Slow and Outdated Printing


Most Ace Hardware stores are independently owned and operated by local entrepreneurs. One store, located in greater Atlanta, was previously named as one of the top three home center business in the country. The owners are invested in providing legendary service for the hardware and building supply needs of the communities they service.


The store’s printer fleet was outdated, causing a lag time in printing customer paperwork and other documents, resulting in customer frustration and complaints.


The hardware store owners partnered with R&D Computers, Inc., a leading provider of managed print services (MPS) in Georgia, to systematically update its printer equipment to the latest hardware and software components at two store locations.

Under this agreement, R&D Computers provides new loaner equipment during updates and repairs to ensure zero downtime. All services are included in one simple monthly contract.


By working with R&D Computers’ customized support program, the stores have eliminated printer issues and customer frustration without purchasing new printers. Benefits include:

  • Improved reliability of its printers, thanks to R&D Computers’ policy of swapping out equipment for units needing repair.
  • Improved staff productivity and better customer service due to faster printer response and improved reliability.
  • Developing a plan to monitor the printer fleet for potential problems and recommend new products as needed.


The hardware stores reduced equipment costs by eliminating the immediate need for new equipment. R&D Computers improved the speed and efficiency of the exiting equipment, and with its ‘no downtown’ solution, optimized printing operations and ensured the company’s customer service goals.

If you want to find out how R&D Computers, Inc can help your small business with all its computer and printer needs, contact us today.

Let’s talk. Call us at (800) 350-3071 or schedule a FREE discovery call and evaluation today!