What is White Glove IT Service?

Eliminate the Hassle
with our White Glove IT Service

R&D Computers White Glove IT Service simplifies new equipment installation by eliminating the distractions and impact of new acquisitions on your IT and support staff. When your company purchases devices from us, we guarantee that they are perfectly installed and 100% ready to use. With more than 29 years in the business R & D Computers has been helping business just like yours with all their I.T. Managed Services.

Benefits of White Glove IT Service

  1. Simple – We take care of everything for you. We not only deliver, install and configure your devices, we also train your employees to ensure a smooth transition. Let us do the heavy lifting.
  2. Predictable –Our years of experience and advanced training ensure that your new equipment is fully functional and optimized. We have the expertise to do it right!
  3. Worry Free – Our White Glove Services offers a higher standard of excellence. We provide new product implementation services that you can trust.

Our White Glove Services Go Beyond Expectations!

  • Delivery, Installation and Integration – From unboxing to seamless device installation and cleanup, we provide a high level of detail. White Glove Services ensure rapid and knowledgeable installation of software, drivers, network requirements and deployment of all components.
  • Employee Training – We provide instruction on key features and functions to ensure rapid integration.
  • Asset Tag Labeling – An asset tag is a unique barcode identifier allocated to hardware and digital assets.  It details the owner, asset model, and identification number to simplify setup and allow tracking of the assets over time.  All R&D Computers White Glove deliveries include asset tag labels on both the packaging and affixed to the hardware.
  • Customized to your Needs – We are committed to your satisfaction. We are a Dell certified warranty company, and also work with other vendors to manage all warranty issues and repairs. We even provide free delivery.

Why Choose R&D Computers?

We ensure peace of mind and a higher level of service. Our stress-free White Glove Services guarantee that your new hardware investments are properly set up and fully integrated into your IT environment. Your IT staff can relax and focus on your core business.  To ask about our “White Glove Services” or other ways R & D Computers can help your business with I.T. managed services, contact us today.

Are Your Employees your Biggest Security Risk?

  • 52% of businesses admit that employees are their biggest weakness in IT security.
  • The average data breach costs $4.45 million for larger businesses and $2.98 million for small businesses per incident.

Employees can be either the weakest link or the strongest defense in the cybersecurity chain. Statistics show that employee carelessness, lack of knowledge of security measures and intentional sharing of private information are major factors contributing to the increasing frequency and severity of cyberattacks.

Training is the Critical Key to Prevention

Training measures can help businesses prevent cyberattacks.

  • Employees need to be aware of common hacking techniques, such as phishing, malware, social engineering, and password cracking, and how to avoid falling victim to them.
  • They also should be taught to follow best practices of cybersecurity, such as using strong passwords, updating software, encrypting data, and reporting suspicious activities.

By addressing these training needs, employees can help protect their organizations from hackers and cybercriminals.

Bottom Line

In addition to the financial hit that businesses take, cyberattacks also cause irrevocable consequences for all businesses, including unexpected downtime, loss of productivity, lower morale, and legal and civil liabilities. But small businesses are particularly vulnerable to financial damage, sometimes resulting in the closure of their business.

R&D Computers enhances workplace security with cyber security offboarding and employee training on common hacking techniques and how to avoid falling victim to them. Call us today at (770) 416-0103 and let us tell you how we can work together to come up with a training solution that works for you.

3 Reason Small Businesses are Ransomware Targets

Small businesses are often targets of ransomware thieves. These attackers lock down data and systems, and demand money for return of service. Weaker security measures, smaller IT budgets, and less awareness of threats are the reasons for the increasing ransomware and hacker attacks on small businesses.

Why are small businesses cyberattack targets? According to the Verizon Data Breach Investigation Report 2023:

  • Small businesses experience 69% more data breaches than large enterprises.
  • 95% of data breaches are overwhelmingly financially driven, especially ransomware attacks.
  • 74% of all breaches include the human element.

Lack of Small Business Security Planning and Implementation

There is a big difference in how small businesses are prepared to deal with security threats. Potential problem areas include:

1. Weaker Security Measures

  • No Contingency Plan
    Solution: Developing data recovery practices to restore systems to pre-event status.
  • Minimal Protection by Insufficient Security software
    Solution: Installing and maintaining strong antivirus software, firewalls, and other security tools that can detect and block ransomware.
  • Infrequent updates
    Solution: Updating and patching software, systems, and upgrading or replacing equipment to prevent vulnerabilities.
  • No Backup Plan
    Solution: Implementing regular backups of data and files to a secure location that is not connected to the main network.
  • Process for Employee Reporting of Suspicious Events
    Solution: Developing and testing an incident response plan that outlines how to deal with a ransomware attack and minimize its impact.

2. Smaller IT Budgets

  • Lack of Resources
    Solution: Utilizing an external Managed IT Service Provider that responds quickly and ensures operational and regulatory needs are met. Outsourcing to a managed IT company provides infrastructure and security management at a cost saving below the expense of hiring employees. They relieve business technology burdens and have expertise that can be focused on specific IT gaps.
  • Vulnerabilities in Infrastructure Components
    Solution: Utilizing a Managed IT Service Provider to actively monitor and secure networks and endpoints with cloud-based threat AI and active virus protection.

3. Lack of Employee Awareness and Training

  • Error Management
    Solution: Providing onsite classes to help employees Understand security issues related to hardware, software and printer vulnerabilities. Educating employees on how to recognize and avoid phishing emails, malicious links, and attachments. According to a blog post by the Center for Internet Security (CIS), “The majority of ransomware is propagated through user-initiated actions such as clicking on a malicious link in a spam e-mail or visiting a malicious or compromised website”. Onsite security awareness training such as error management are key to preventing all kinds of hacking activities.
  • Privilege Misuse, Stolen credentials, and Social Manipulation
    Solution: Onsite training to ensure your team has the skills necessary to do their job and to recognize actions that manipulate them to reveal confidential or personal information.

Bottom Line

Ransomware is a serious threat that can have devastating effects on small businesses. To protect their viability and actual existence, organizations need to fortify their cybersecurity from both a technological and human perspective. By following these best practices, small businesses can reduce their risk of becoming victims of ransomware and improve their resilience in case of an attack.

R&D Computers of Norcross, GA

Since 1993 our managed IT services have protected thousands of companies from ransomware and cyberattacks. If your business is in Norcross or the greater Atlanta area and your concerned about Ransomware attacks, Schedule your FREE risk assessment to ensure your company is prepared.

R&D Computers Background

R&D Computers, Inc. was founded in 1993 and has been a leader in cybersecurity for business of all sizes in Norcross and all across Georgia. Working with business we come up with goals to provide the best possible service at an affordable price. Our experienced team of IT experts understands the challenges you face when it comes to IT solutions. That’s why we’re proud to be Atlanta’s own full-service IT service provider that can tailor our services to meet your unique business needs. Call us today at (770) 416-0103 and let us tell you how we can work together to come up with a solution that works for you.

How to Protect Your Printer Network from Cyberattacks

Let us shock you with some statistics about printer security. According to a report by HP, less than 2% of business printers are secure. That’s right, less than 2%!

Printers are often overlooked as a potential cyber security risk, but they can serve as a gateway for hackers to access your network and steal your personal data.  Printers store sensitive information, such as financial records, employee details, tax files, Wi-Fi passwords, and personal data of individuals. They also have access to connected computers and networks, which can be exploited for further attacks.

Here are just some of the ways you can protect printers and printer networks in your home or office from cyberattacks:

1. Update your printer firmware regularly

Firmware updates can fix security vulnerabilities and improve performance. We check for updates on your printer manufacturer’s website or use a print management software to automate the process.

2. Disable unused network protocols and services

Printers may have features that enable them to communicate with other devices using protocols such as LLMNR, SNMP, FTP, or Telnet. These features can expose your printer to cyberattacks if they are not needed or configured properly. R&D Computers has knowledgeable, certified technicians to disable them in your printer settings or set up a firewall to block them.

3. Limit network printing

Network printing allows you to print from any device on the same network as your printer, but it also increases the risk of unauthorized print jobs or data theft. R&D Computers will limit network printing by configuring your printer settings so that it only responds to commands from the network router or a specific IP address range.

4. Use print management software

Print management software can help you track who is using your printer and how they are using it. We provide encryption, authentication, and authorization software features to secure your print data and prevent unauthorized access.

5. Secure your printing ports

Printing ports are the physical connections that allow your printer to communicate with other devices. They can be USB ports, Ethernet ports, or wireless ports. Employee training is critical to protecting your printer and IT networks from hacking. Our staff will train your employees to be aware of potential vulnerabilities and instruct them on action steps to take to prevent an unauthorized person from plugging in a malicious device or accessing your printer remotely.

Don’t let hackers use your printers as a gateway to your network and data.  R&D Computers specializes in network security and managed IT services that include 24/7 network monitoring and intrusion detection, updating your printer software and hardware, and employee training and secure procedures to protect your printer and IT networks.

With over 39 years of experience in managed print and IT services, our team is a secure choice! Schedule your FREE discovery assessment today!

Cyber Attacks – How Managed IT Protects your Small Business

Cyberattacks affect millions of small businesses around the world.  They are malicious attempts by hackers to access, damage or destroy your data, systems or networks. The affects can be significant, such as financial losses, reputational damage, legal liabilities and operational disruptions. Cyberattacks can also compromise your customers’ personal information and trust, which can hurt your brand loyalty and sales.

You might think that cyberattacks only target large corporations or government agencies, but that’s not true. In fact, small businesses are more vulnerable to cyberattacks than larger ones, because they often lack the resources, expertise, and awareness to protect themselves effectively. According to a report by Forbes, cyber risks are the biggest concern for companies globally in 2023. Another report by Fortinet states that hackers target SMBs because they often use free cybersecurity tools designed for consumers that are not powerful enough to protect businesses.

Some of the most common types of cyberattacks that affect small businesses are:

1. Phishing/Social Engineering

Hackers send fake emails or messages that look like they come from legitimate sources, such as your bank, your supplier, or your customer. They try to trick you into clicking on malicious links, downloading malicious files or giving them your credentials or sensitive information.

2. Malware

Hackers install malicious software on your devices or systems, such as viruses, worms, trojans or spyware to steal your data, monitor your activities, damage your files or take control of your devices.

3. Data Breaches

Hackers gain unauthorized access to your data, such as customer records, financial information or trade secrets and use the data breaches to extort money from you, sell your data to third parties or expose your data publicly.

4. Website Hacking

Hackers exploit vulnerabilities in your website or web applications, such as SQL injection or cross-site scripting to deface your website, redirect your traffic, steal your data or launch further attacks.

5. DDoS Attacks

Hackers overwhelm your website or network with a large amount of traffic or requests from multiple sources to slow down or crash your website or network, disrupt your services or demand ransom.

6. Ransomware

Hackers encrypt your data or lock your devices and demand payment in exchange for the decryption key or access to extort money from you, threaten to delete your data or expose your data publicly.

There are many more types and variations of cyberattacks that hackers can use to target you. That’s why it’s crucial for small businesses to take cybersecurity seriously and implement effective measures to prevent and respond to cyberattacks.

Let’s talk about how R&D Computer’s Managed IT Services in Norcross, GA can be your Virtual CIO.  Our certified technicians and hardware specialists will support your IT department with technology, monitoring, hardware updates and onsite services to find and contain attacks on your business.  Schedule your FREE security assessment today!

How a Large Hospital System Used Break/Fix Services to Eliminate Printer Downtime

Background

The hospital system is a network of hospitals and medical facilities operating across 25 counties in Georgia with 5 acute-care hospitals and over 200 outpatient facilities. Based in the greater Atlanta area, it employes over 3000 providers and 25,000 employees. The hospital system’s mission is to provide quality health care services, compassionate support and uncompromising standards to its patients and the communities it serves.

The hospital system had a printer fleet that was supplied, managed, and serviced by several different vendors. It was an inefficient and costly approach that resulted in wasted resources and issues such as printer downtime, toner shortages and wrist scanners that often-needed repair. Downtime on wrist scanners was particularly worrisome, since they were worn by patients for identification, as well as for access to medical records pertinent to patient care.

Solution

The hospital system decided to partner with R&D Computers, Inc., a leading provider of managed print services (MPS) in Georgia. R&D Computers conducted an inventory of printers, peripherals, and scanners, and developed a Break/Fix contract with the hospital system.

Under this agreement, R&D Computers performed services as needed to repair the hospitals equipment, including printers, scanners, and wrist scanners. All supplies and onsite service were included in one simple invoice every month.

Results

By working with R&D Computers’ customized support program, the hospital system achieved significant benefits such as:

  • Reduced costs by saving on maintenance, repairs, and supplies.
  • Improved efficiency by increasing uptime and reliability of its devices, thanks to R&D Computers’ policy of swapping out equipment for units needing repair, so the hospital experienced no downtime.
  • Increased satisfaction and staff productivity by providing the hospital uninterrupted access to high-quality printing devices. The hospital system also received positive feedback from its patients who appreciated the faster and more accurate wrist scanning process.

Conclusion

The hospital system successfully transformed its printing environment by partnering with R&D Computers’ Break/Fix Program. The hospital system reduced its repair costs, improved its efficiency, and increased its satisfaction by leveraging R&D Computers certified technician and ‘no downtime’ solution. With the guidance of an exceptional account manager, the hospital system continues to work with R&D Computers to optimize its printing operations and achieve its goals.

If you want to learn more about how we help hospitals in the greater Atlanta Area with all their I.T. needs, from computer and printer repair to helping them maintain a secure network, contact us today. With 29 years of experience, our certified technicians are experts in providing MPS and MSP solutions for the healthcare industry. We can help you transform your print environment and enhance your patient care.

Let’s talk. Call us at (800) 350-3071 or schedule a FREE discovery call and evaluation today!

6 Steps to Finding a Managed Print Services Partner in Atlanta

Print operations often get forgotten when considering ways to save money. If you are ignoring the cost of your print operations, you are definitely spending more money than necessary. Consider working with an MPS partner to help you optimize your print environment, reduce costs up to 30%, and protect against hackers.  

Printing is essential for many tasks, such as creating patient records, printing prescriptions, scanning insurance forms, and sending faxes. However, printing can also be a source of frustration, waste, and risk if not managed properly. That’s why your company should consider these steps in hiring a company that offers managed print services (MPS).

6 Steps to Finding a MPS Provider

  1. Know Your Needs
    Evaluate your organization’s printing needs and requirements to help you identify the functionalities you need in a managed print solution. Start by analyzing your company’s printing volume. Also, take note of the number and types of printers and copiers used in your business and the type of issues you are having.
  2. Determine the Total Costs
    Consider the total cost of ownership and maintenance. These include ongoing maintenance and support; costs of supplies and consumables; emergency services and technical support. Finding a company that offers a flat monthly fee structure avoids any expensive unknowns. Choose an MPS that offers the best value for your organization.
  3. Assess the Vendors Experience and Expertise
    Search for vendors with a proven track record. Ask for references and case studies to gain insight into their experience and success in the field. A knowledgeable vendor can help you identify opportunities for process improvement and cost savings.
  4. Verify the Vendors’ Security Protocols
    Cybercrime is prevalent so security is a critical concern when it comes to managed print services, especially in the medical field. Look for vendors with robust security measures in place including encryption and data backup and recovery capabilities. Also ensure the vendor is compliant with industry regulations, especially if you are a healthcare system adhering to the standards required by HIPPA. 
  5. Chose a Vendor that Integrates Existing Hardware
    When evaluating vendors, they need to be able to integrate with your current print environment to ensure seamless operation and maximum efficiency. By doing so, you can reduce implementation costs and minimize disruptions to your business operations. Also, consider the vendor’s compatibility with different printer models, operating systems and software applications. 
  6. Consider the Vendor’s Service Agreements and Support Options
    Look for vendors with service agreements that cover all aspects of print management including hardware, software, and supplies. Also, consider the vendor’s support options including phone and email support, online support portals and on-site support options. Take note of vendors with a strong track record of providing timely and effective support to their customers. 

Bottom Line

Choosing the right managed print solution can have a significant impact on your organization’s efficiency, productivity, and overall success. These services can help you achieve several benefits for your medical office.

  1. Saving money
    MPS can help you reduce your printing costs by up to 30% by eliminating unnecessary devices and maintaining and updating your equipment and handling your printer supplies.
  2. Providing Business Operation Analysis
    MPS consultants provide an in-depth analysis of your business operations and optimum device utilization. They will review your current systems and provide recommendations to improve them – removing old devices, integrating or shifting existing hardware components, and buying new equipment when needed. Then implement the solutions into a unified solution.
  3. Improving Efficiency
    Partnering with an MPS can help you streamline your workflows and enhance your productivity by ensuring that your devices are always functional, up-to-date, and compatible with your IT systems. MPS can also provide you with cloud-based solutions that enable you to print from anywhere, scan to email or cloud storage, and integrate with your electronic medical records (EMR) system.
  4. Enhancing Security
    Did you know printers are targets for hackers who want to steal your data, spy on your activities, or disrupt your operations Don’t let hackers use your printers as a gateway to your network and data. Managed print services can monitor your network for threats and provide you with regular reports on your print activity and compliance status. These services help you protect your sensitive data by implementing security features such as encryption, authentication, access control, audit trails.  

If you want to learn more about how MPS can benefit your organization, contact R&D Computers Inc.  With 29 years of experience, our certified technicians are experts in providing MPS solutions for the healthcare industry. We can help you transform your print environment and enhance your patient care.

Let’s talk. Call us at (800) 350-3071 or schedule a FREE discovery call and evaluation today!

5 Reasons to Consider Managed Print Services for your Medical Offices

If you run a medical office, you know how important it is to print, scan, and copy documents efficiently and securely. However, managing your print environment can be costly, time-consuming, and complex. That’s why you need managed print services (MPS) to optimize your print operations and reduce your expenses.

MPS is a service that provides you with a comprehensive solution for your print needs. MPS providers can assess your current usage, design a customized strategy, install, and maintain your printers, automate your supply orders, and monitor your print security for compliance. According to BizTech Magazine and Gartner, you can save 20% to 30% on your printing costs, improve your productivity and workflow, and protect your patient data and privacy.

  1. Simplified Planning
    To run your medical office, you have to print many important documents. A MPS will review your current systems and provide recommendations to improve them, and then implement the solutions. Ask if potential vendors can integrate your existing equipment into the network, so you purchase only what’s required to make the plan work.
  2. Controlled Costs
    The cost of printing is rising at an increasing rate. Having a qualified printing provider can help bring down those costs. With managed print services, you are in complete control over the printing process, allowing you to reduce costs without compromising the quality of your print jobs. You can also easily track your cash flow with unified billing.
  3. Automated Supply Fulfillment
    If your toner or paper supply is running low, you can order more through an automated system to minimize downtime and keep your office running smoothly. Save on paper, ink, and resources. With automated fulfillment services, you are always prepared.
  4. Consolidated Support
    Managed print services will connect you with one vendor to manage the maintenance and support of multiple devices and operations. You can decrease downtime by scheduling routine maintenance or reach out to your MPS for emergency support. A technician will be dispatched directly to your doorstep.
  5. Recycling Program
    MPS can also help you achieve your sustainability goals by reducing paper waste, energy consumption, and lowering your carbon footprint. Recycling programs for your used cartridges and devices help your office make a positive impact on the environment while improving your bottom line.

Managed print services offers many advantages for your medical office. By outsourcing your print management to a trusted provider, you can focus on delivering quality care to your patients while enjoying improved performance, security, and savings from your printing solutions.

Are you ready for better print support? With over 29 years in the business, R&D Computers of Atlanta delivers managed print services to save your office up to 30% on your all print costs.

Let’s talk. Call us at (800) 350-3071 or schedule a FREE discovery call and evaluation today!

Location Matters When Your IT Network Gets Breached

With current security issues and core operational and process challenges, many IT leaders are turning to IT management outsourcing.  A partnership with a local managed IT services provider can offer great benefits by providing an extension to your IT team. Quality IT outsourcing enables your staff to focus on strategic company initiatives by managing the infrastructure, end user systems, applications, day-to-day tasks and onsite support necessary to maintain the health of the IT infrastructure. 

A qualified IT outsourcing company takes a proactive approach with comprehensive service plans and active monitoring for abnormalities, issues, and more. Some of the many benefits of adding MSP services company to your team include: 

  1. Strategic Planning – Plan, design, and deliver sustainable technology solutions for your business to ensure its technology infrastructure is maintained and running at peak efficiency.
  2. Managing Operations – Provide a full breadth of managed services, including 24×7 monitoring, incident management and reporting. 
  3. Active Virus Protection – Protect your data, devices, and network from hackers and thieves. 
  4. Ongoing IT Consultation – Review and recommend opportunities to modernize your infrastructure and reduce overhead. Having a managed services provider on contract can help you scale to accommodate new requests or scale down when resources are no longer needed.
  5. Software Updates – Patch, update, and upgrade your equipment and software to keep all systems running smoothly. Managed Services is rapidly re-emerging as an integral solution for companies looking to stay ahead of the curve in adopting and maintaining new technologies.
  6. Onsite Training – Teaching employees security awareness (65% of breaches are initiated by employees). In addition, on demand, on-site training makes sure your team gets the right skills for the right job. 

Choosing the Right MSP Company 

  1. Holistic Services – Look for companies that provide technical, functional, architectural, and training consultants who can help you keep your systems healthy and unlock their full potential.
  2. Flat Rate Contacts – Ask for a flat rate contract. From a cost perspective, one of the clear benefits of managed services is that it lowers labor costs and eliminates the cost of hiring and training new IT staff. Look for a company that offers a pricing model is that enables you to hire an entire team of IT professionals at a flat monthly rate.
  3. Free Discovery – Ask for a free discover call to determine if each potential company has the talent, experience and service agreements that meet your needs. Ask for a review of your current IT infrastructure.
  4. Responds Quickly – Find a company that can respond immediately to your needs. A managed IT services business geographically located in your area provides the ultimate timely support for all IT issues. In an emergency, location really matters. 

R&D Computers, Inc – Technology and Managed IT support Services in Norcross, GA

You need a managed IT service provider available 24/7, with real people to answer the phone, and seasoned technicians trained to get your IT problems solved. R&D Computers, Inc. has over 29 years in the business. Located in Norcross, Georgia, R&D Computers has the expertise to meet the managed IT needs of businesses of all sizes.  

Our team of certified technicians has a wide range of hardware and software expertise. We’re familiar with the latest operating systems and applications. We’ll get to the root of any problems you’re having and fix them fast. We are able to respond in a timely manner to troubleshooting, maintenance and security needs in the greater Atlanta area.   

For a reasonable monthly flat fee, our certified staff will keep your equipment running smoothly, networks secure, and supplies stocked while you focus on your business.  

Let’s talk. Call us at (800) 350-3071 or schedule a FREE discovery call and evaluation today!

Cybersecurity Awareness: Phishing And Smishing

Awareness is your best defense against phishing attacks. This week, we’re covering how to help users recognize phishing attacks, including those from SMS messages – sometimes referred to as “smishing.” Phishing is a cybercrime in which a target or targets are contacted by email, telephone, or text message by someone posing as a legitimate institution to lure them into providing sensitive data such as personally identifiable information (PII), banking, credit card details, and passwords. The data is then used to access important accounts and can result in identity theft and financial loss. There are many options for end-user education and phishing simulators that can help identify end users in your organization who might need more education. #BeAware #StayAware #StaySafe – by Darren Washington (R&D Computers, Inc. Senior Technician)