How a Small Business Eliminated Slow and Outdated Printing

Background

Most Ace Hardware stores are independently owned and operated by local entrepreneurs. One store, located in greater Atlanta, was previously named as one of the top three home center business in the country. The owners are invested in providing legendary service for the hardware and building supply needs of the communities they service.

Problem

The store’s printer fleet was outdated, causing a lag time in printing customer paperwork and other documents, resulting in customer frustration and complaints.

Solution

The hardware store owners partnered with R&D Computers, Inc., a leading provider of managed print services (MPS) in Georgia, to systematically update its printer equipment to the latest hardware and software components at two store locations.

Under this agreement, R&D Computers provides new loaner equipment during updates and repairs to ensure zero downtime. All services are included in one simple monthly contract.

Results

By working with R&D Computers’ customized support program, the stores have eliminated printer issues and customer frustration without purchasing new printers. Benefits include:

  • Improved reliability of its printers, thanks to R&D Computers’ policy of swapping out equipment for units needing repair.
  • Improved staff productivity and better customer service due to faster printer response and improved reliability.
  • Developing a plan to monitor the printer fleet for potential problems and recommend new products as needed.

Conclusion

The hardware stores reduced equipment costs by eliminating the immediate need for new equipment. R&D Computers improved the speed and efficiency of the exiting equipment, and with its ‘no downtown’ solution, optimized printing operations and ensured the company’s customer service goals.

If you want to find out how R&D Computers, Inc can help your small business with all its computer and printer needs, contact us today.

Let’s talk. Call us at (800) 350-3071 or schedule a FREE discovery call and evaluation today!

How a Large Hospital System Used Break/Fix Services to Eliminate Printer Downtime

Background

The hospital system is a network of hospitals and medical facilities operating across 25 counties in Georgia with 5 acute-care hospitals and over 200 outpatient facilities. Based in the greater Atlanta area, it employes over 3000 providers and 25,000 employees. The hospital system’s mission is to provide quality health care services, compassionate support and uncompromising standards to its patients and the communities it serves.

The hospital system had a printer fleet that was supplied, managed, and serviced by several different vendors. It was an inefficient and costly approach that resulted in wasted resources and issues such as printer downtime, toner shortages and wrist scanners that often-needed repair. Downtime on wrist scanners was particularly worrisome, since they were worn by patients for identification, as well as for access to medical records pertinent to patient care.

Solution

The hospital system decided to partner with R&D Computers, Inc., a leading provider of managed print services (MPS) in Georgia. R&D Computers conducted an inventory of printers, peripherals, and scanners, and developed a Break/Fix contract with the hospital system.

Under this agreement, R&D Computers performed services as needed to repair the hospitals equipment, including printers, scanners, and wrist scanners. All supplies and onsite service were included in one simple invoice every month.

Results

By working with R&D Computers’ customized support program, the hospital system achieved significant benefits such as:

  • Reduced costs by saving on maintenance, repairs, and supplies.
  • Improved efficiency by increasing uptime and reliability of its devices, thanks to R&D Computers’ policy of swapping out equipment for units needing repair, so the hospital experienced no downtime.
  • Increased satisfaction and staff productivity by providing the hospital uninterrupted access to high-quality printing devices. The hospital system also received positive feedback from its patients who appreciated the faster and more accurate wrist scanning process.

Conclusion

The hospital system successfully transformed its printing environment by partnering with R&D Computers’ Break/Fix Program. The hospital system reduced its repair costs, improved its efficiency, and increased its satisfaction by leveraging R&D Computers certified technician and ‘no downtime’ solution. With the guidance of an exceptional account manager, the hospital system continues to work with R&D Computers to optimize its printing operations and achieve its goals.

If you want to learn more about how we help hospitals in the greater Atlanta Area with all their I.T. needs, from computer and printer repair to helping them maintain a secure network, contact us today. With 29 years of experience, our certified technicians are experts in providing MPS and MSP solutions for the healthcare industry. We can help you transform your print environment and enhance your patient care.

Let’s talk. Call us at (800) 350-3071 or schedule a FREE discovery call and evaluation today!